Terms of service
Last updated: September 9, 2026
These Terms of Service govern your use of the Loom Haven Home website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. General Conditions
We reserve the right to refuse service, cancel orders, or limit purchases where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized activity, or violations of these Terms.
You agree not to use our website or products for any unlawful or unauthorized purpose.
2. Products and Product Information
We make reasonable efforts to display product descriptions, images, specifications, colors, sizes, and other product information accurately.
However, slight differences may occur due to screen settings, lighting, manufacturing variations, or other factors.
Product availability may change without notice.
We reserve the right to discontinue products or modify product information at any time.
3. Pricing
All product prices are displayed on our website in the applicable currency shown at checkout.
We reserve the right to change product prices at any time without prior notice.
Any price change will not affect an order that has already been successfully placed and confirmed, except where an obvious pricing error has occurred.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept or decline an order.
An order may be cancelled or declined if, for example:
- The product is unavailable.
- There is an obvious pricing or product information error.
- We suspect fraudulent or unauthorized activity.
- We are unable to process the payment.
- The order violates these Terms of Service.
If we cancel an order after payment has been received, we will provide an appropriate refund where applicable.
5. Payment
You must provide valid and accurate payment information when placing an order.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Orders are processed only after successful payment authorization.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.
Estimated delivery times are not guaranteed.
We may use third-party fulfillment and shipping partners to process and deliver orders.
Products may be shipped from different fulfillment locations and may arrive in separate packages.
You are responsible for providing an accurate and complete delivery address.
7. Returns and Refunds
Returns, refunds, replacements, cancellations, and product claims are governed by our Return & Refund Policy.
By purchasing from our store, you acknowledge and agree to follow the procedures described in that policy.
Nothing in our policies is intended to limit any consumer rights that cannot legally be excluded.
8. Third-Party Fulfillment
We work with third-party fulfillment and logistics providers to process and ship certain products.
We do not manufacture every product sold through our store.
Product fulfillment, packaging, shipping times, and available resolutions for certain product issues may depend on our fulfillment partners and shipping carriers.
We will make reasonable efforts to assist customers when fulfillment or delivery problems occur.
9. Accuracy of Account and Customer Information
You agree to provide accurate, current, and complete information when placing an order or communicating with us.
You are responsible for ensuring that your contact and shipping information is correct.
10. Intellectual Property
All content appearing on our website, including text, graphics, logos, photographs, product descriptions, designs, branding, and other materials, is owned by or licensed to [Store Name] unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without our prior written permission.
11. Prohibited Uses
You may not use our website to:
- Violate any applicable law or regulation.
- Engage in fraudulent or deceptive activity.
- Attempt to gain unauthorized access to our systems.
- Interfere with the security or operation of our website.
- Collect information about other users without authorization.
- Upload or transmit malicious software.
- Use our website for any unlawful purpose.
We reserve the right to restrict or terminate access to our website where these Terms are violated.
12. Third-Party Services
Our store may use third-party services, applications, payment processors, fulfillment providers, shipping carriers, or other external services.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
We are not responsible for the independent policies or practices of third-party services.
13. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or other information.
We reserve the right to correct errors and update information at any time.
14. Disclaimer
Our website and products are provided subject to availability.
To the fullest extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.
Product information is provided for general purchasing purposes and should not be interpreted as a guarantee of a particular result or outcome.
15. Limitation of Liability
To the fullest extent permitted by applicable law, [Store Name] shall not be liable for indirect, incidental, consequential, or special damages arising from your use of our website or purchase of products.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on our website with a revised “Last updated” date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing our business, except where applicable consumer-protection laws provide otherwise.
18. Contact Information
If you have questions about these Terms of Service, please contact us using the contact information provided on our website.